Customer service

 

FAQ's

Ordering
How do I know if my order was placed?
You will receive an email confirmation shortly after completing your order.

When will I receive my order?
All orders placed are scheduled to ship within 2 business days depending on the item availability. We are not able to process orders on weekends or holidays. You will receive a shipping confirmation when your order has shipped.

What if I need to change my order?
Any changes to your order must be received within 24 hours of placing your order. Email us at hello@ilovewoo.com with your order number and the change you would like to make. We will do our best to accommodate your request.

 
Shipping
All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not immediately available. All orders are shipped via USPS. Please note that we are not able to offer Saturday delivery.

What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com

How much is shipping? Do I pay sales tax?
We are offering a special $5.00 standard shipping on your entire order. So stock up! Only California residents will pay 9% sales tax.

Can I ship to multiple addresses?
For every different ship to address you must submit a new order.

Where is my shipment coming from?
All products featured on this website are designed, produced and shipped from Los Angeles, California and Made in the USA.

Do you ship internationally?
We currently only ship within the US. Sorry for the inconvenience.
 
Returns
We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Underwoo and sale items are final sale.

Online Returns: 
All returns or exchanges must have a valid Return Authorization number. Contact hello@ilovewoo.com to receive an RA number. Return shipping fees are the responsibility of the customer, and we cannot offer refunds for shipping charges. Please ship all returns to:
The House of Woo
Attn: Returns
209 South Garey Street
Los Angeles, CA 90012

In-Store Returns:
A receipt/ gift receipt must accompany all in store returns. 
 
Monograms
We offer custom monogrammed lettering as an option on items when specified. Monogramming on Sand & Sea Hobo bags is available for $10. Please allow 7 to 10 extra business days for this process. Monograms are in capital letters only. Single (1) letter monograms and are 3" tall. Two (2) & three (3) letter monograms are 1" tall.
 
For Further Assistance
tel: 213.687.4800
email: hello@ilovewoo.com
Sizing Chart