Returns & Exchanges

Shipping
All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not immediately available. 

What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.
What about the billing address?
Unfortunately, we're unable to change the billing address once an order has been placed. Please reach out to us at hello@ilovewoo.com with your order number and we will cancel your order and send you an invoice where you can add the correct billing address.

How much is shipping? Do I pay sales tax?
We are offering a special for our email subscribers, Free Shipping for life! Every month we send out a new code for free shipping so be sure to sign up and stay up to date with all that is Woo. Non-email subscribers pay our standard $5 flat rate shipping.

Can I ship to multiple addresses?
For every different ship to address you must submit a new order.

Where is my shipment coming from?
All products featured on this website are designed, produced and shipped from Los Angeles, California and Made in the USA.
 

Returns

We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Your refund will be credited to the original form of payment used to make the purchase. Underwoo, gift cards, earrings, sealed apothecary, customizable items and sale items are final sale.
 
Online Returns: 
For online orders in the U.S., we accept items in new condition with original tags attached for a full refund. Email us with your order number (#12345) and the item(s) you would like to return/exchange, and we’ll take care of the rest!
For your convenience, every order package will include a Prepaid Return Label. Please note, all returns/exchanges must have prior notification before mailing them back.
 
Customs Duties & Taxes:
Any customs duties and sales taxes paid on your purchase are non-refundable through The House of Woo. However, you may be able to recover these by contacting your local customs office directly.
 
In-Store Returns:
A receipt/ gift receipt must accompany all in store returns. 
 
Gifts
If you'd like to exchange a gift, the remaining balance will be added to a gift card for future use. For returns, the balance will be returned to the original form of payment.
For Further Assistance
tel: 213.687.4800
email: hello@ilovewoo.com
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