Terms and Conditions
TERMS OF USE
Product Transactions on the Website
Products may only be purchased by individuals who can form legally binding contracts under applicable law. All purchases must have been issued with either a valid credit card by a bank acceptable to Shopify or a valid PayPal account. The individual’s application to open an account must be acceptable to The House of Woo. All purchasers must agree to authorize Shopify or PayPal (on behalf of The House of Woo) to process the charge or charges on his/her credit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase.
By making an offer to purchase merchandise, you expressly authorize Shopify or PayPal (on behalf of The House of Woo) to process the charge or charges on his/her credit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase.
Furthermore, you agree that Shopify and/or PayPal (on behalf of The House of Woo) may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit card reference or fraud prevention agency, which may keep a record of that information.
Order Approval
All orders are subject to acceptance and availability. Please note that items in your shopping cart are not reserved and may be purchased by other customers.
After you place your order, you will be sent an e-mail to confirm that your account has been charged.
Your account is debited at the same time you submitted your order on our Website. If your order has not been approved, you will be notified as soon as reasonably practicable via us or by the payment gateway used to make the purchase.
In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by e-mail to arrange for a full refund or a product exchange, if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and The House of Woo will be completed when we e-mail you to confirm the goods have been dispatched. The Website and communication is always conducted in English; therefore, the final sale contract will also be in English.
We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
Cancellation of Orders by Us
At The House of Woo, we do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we have insufficient stock. In the event of cancellation, we will contact you by email. If we cannot fulfill the order, we will re-credit your account as soon as reasonably possible. The House of Woo does not reimburse any bank charges you may have incurred in the transaction.
Please note card refunds may take up to 10 business days for your bank to complete depending on processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Cancellation by You
The House of Woo aims to ship any orders received the same day (excluding weekends and public holidays). However, please allow up to 48 hours for processing time.
Delivery
The House of Woo cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The House of Woo is not responsible for any delays caused by destination customs clearance processes.
The House of Woo mainly uses USPS and UPS for all deliveries to most cities.
The House of Woo products pass several levels of quality control inspections to ensure highest standard. Each parcel is weighed to confirm contents before dispatch and weighed by courier upon receipt. The House of Woo is not responsible for reimbursement of missing item when courier and warehouse confirms delivery.
Returns and Exchanges
Purchasers must request an exchange or return within 10 days of receiving our order. The item(s) must be returned in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or that smell of perfume. The item/s must be returned to our warehouse before the refund or exchange is made.
Exchanges can be made for garments equal to the same full price value. Store credit will be issued to you via email or in person gift card based on the price paid for the garment.
Items purchased during promotional periods (using a discount or promotion code) are eligible for exchange or store credit only, no refunds. The particular promotion in issue may have additional, more restrictive terms and conditions.
Please do not return any items before requesting approval from The House of Woo.
Purchasers meeting the above requirements may request a return or exchange by submitting a Return Request via email or via the Returns Portal on The House of Woo website. Either click the 'Start A Return' button in the Returns & Exchanges information page or simply log in to your email account and send an email with the subject at 'Return Request', in the body of the email include the below:
Order number
Full name associated with the order
Item to return
Return reason
Return or request an exchange
Comments (optional)
Once done, send the email. You will receive an email back with instructions on how to send back your item(s).
Please wait to receive all required returns information before sending any return packages. Our office is closed over the weekend so if you submit an online return request on the weekend we will reply on Monday.
We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
Following our receipt of an authorized return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
If you request an exchange, please allow 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.
The shipping cost of returning items to the The House of Woo warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns.
Any customs duties and sales taxes paid on your purchase are non-refundable through The House of Woo. However, you may be able to recover these by contacting your local customs office directly. Refunds for returns apply to the purchase price of the garments only.
If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, The House of Woo will not be able to issue a refund on the full order price. Refunds can only be processed once the original garment is received back at our store. Therefore, any associated return fees as a result of a customer not taking delivery of their order will need to be deducted from the original order price within a refund amount.
If you have received damaged goods, or you believe a production fault has occurred, please contact us straight away at hello@ilovewoo.com so we can help to resolve the problem as quickly as possible.
Excessive Returns: The House of Woo monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your account.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.