FAQs

Need to return something? Go to ilovewoo.com/a/returns and follow the instructions there to start your return.

For questions pertaining to our website, orders and products: hello@ilovewoo.com. If your inquiry is about an order, please include the order number in your email.

For press inquiries: hello@ilovewoo.com

Prefer to chat? Give us a call at 213.687.4800, Mon-Fri 11AM-6:00PM PST.

TheHouseOfWoo.com accepts the following payment options: American Express, MasterCard, Visa, Discover, PayPal, Apple Pay, Google Pay and AfterPay.

Credit Card Payments - We accept Visa, MasterCard, Amex and Discover cards, via checkout. 

Paypal - is available for customers at the checkout, and can be used as an express checkout option. 

Apple Pay - is available for customers completing their purchase via compatible Apple devices.

Google Pay - is available for customers with registered accounts. 

AfterPay - is available for our US based customers, is a 4-instalment payment option, so you can shop now and pay later. For more information visit the AfterPay website.

PayPal Pay Later - is now available for customers located in the United States and Australia. 

Please note, we do not have access or control over buy now, pay later payments. Please contact the service provider for questions or concerns.

We do not offer price adjustments on items marked down for sales, our yearly Sample Sale, Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

Promo codes cannot be combined with any other promotion, other than free shipping and are not valid on previous purchases, international orders or towards the purchase of gift certificates.

For items that have a customized component, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at hello@ilovewoo.com or call us at (213) 687-4800.

We are offering a special for our email subscribers, Free Shipping for life! Every month we send out a new code for free shipping so be sure to sign up and stay up to date with all that is Woo. Non-email subscribers pay our standard $5 flat rate shipping.

If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.

All products ship from our design studio and HQ in the Arts District in Los Angeles, California.

We will accommodate an exchange for items purchased via our website on the same style in a different size or color.

Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.

We cannot accept exchanges for items after 6 months of the date it was received. 

We happily issue store credit in the form of a gift certificate. Simply use your unique gift certificate code for payment at checkout on your next order with us! Store credit does not expire. 

Any changes to your order must be received within 24 hours of placing your order. Email us at hello@ilovewoo.com with your order number and the change you would like to make. We will do our best to accommodate your request.

To begin your return or exchange process please click here.

Please expect 3-7 business days for return shipping and processing.

After your refund has been processed by us, please allow 3-5 business days for your bank to credit the funds back to your account. Refund times vary.

Contact your financial institution for more information.

Please note: refunds are subject to a $8 processing fee.

Returns typically take 3 - 4 business days to process.

Once we issue the refund, you will receive an email with the return confirmation. Refunds take approximately 3 - 5 business days to appear in your account.

If after 5 business days, you do not see your refund in your account but have a refund confirmation email or your return was processed in-store, please contact your banking institution.

At The House of Woo we reserve the right to charge cleaning fees and restocking fees on returned goods. If your item is returned to us with dirt and debris (i.e. deodorant, excessive pet hair, etc.) that we can not easily clean off without taking it to be cleaned-- you will be notified, sent images, and refunded the price of the items minus a 20% cleaning fee. If your item just has lint, etc. you would NOT be charged a cleaning fee, so don't worry! The cleaning fee is only for goods that we have to take in to be cleaned before they can be resold.

If your item comes with any bodily fluids, blood, etc., your item will be returned to you and the order will be considered final sale and unreturnable. If your item is returned with strong odor (i.e. cigarette smoke, perfume, etc) it will be returned to you and considered final sale and unreturnable.

If you are returning $500+ in goods for refund (before any applicable discounts) you will be charged a 25% restocking fee. Fees can be combined and compounded on top of each other if a large order is returned and in unsalable condition. You would be notified beforehand so you'd have the option to just take the goods back rather than incur a potential 45% chargeback fee.