FAQ's
Ordering
How do I know if my order was placed?
You will receive an email confirmation shortly after completing your order.
When will I receive my order?
All orders placed are scheduled to ship within 2 business days depending on the item availability. We are not able to process orders on weekends or holidays. You will receive a shipping confirmation when your order has shipped. Please allow an additional 1 to 2 weeks for custom items.
What if I need to change my order?
Any changes to your order must be received within 24 hours of placing your order. Email us at hello@ilovewoo.com with your order number and the change you would like to make. We will do our best to accommodate your request.
What payment methods do you accept?
Credit Card Payments - We accept Visa, MasterCard, Amex and Discover cards, via checkout.
Paypal - is available for customers at the checkout, and can be used as an express checkout option.
Apple Pay - is available for customers completing their purchase via compatible Apple devices.
Google Pay - is available for customers with registered accounts.
Buy now, Pay Later payment options:
AfterPay - is available for our US based customers, is a 4-instalment payment option, so you can shop now and pay later. For more information visit the AfterPay website.
PayPal Pay Later - is now available for customers located in the United States and Australia.
Please note, we do not have access or control over buy now, pay later payments. Please contact the service provider for questions or concerns.
Shipping
All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not immediately available.
What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.
What about the billing address?
Unfortunately, we're unable to change the billing address once an order has been placed. Please reach out to us at hello@ilovewoo.com with your order number and we will cancel your order and send you an invoice where you can add the correct billing address.
How much is shipping? Do I pay sales tax?
We are offering a special for our email subscribers, Free Shipping for life! Every month we send out a new code for free shipping so be sure to sign up and stay up to date with all that is Woo. Non-email subscribers pay our standard $5 flat rate shipping.
Can I ship to multiple addresses?
For every different ship to address you must submit a new order.
Where is my shipment coming from?
All products ship from our design studio and HQ in the Arts District in Los Angeles, California.
Returns
We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Your refund will be credited to the original form of payment used to make the purchase. Underwoo, gift cards, earrings, sealed apothecary, customizable items and sale items are final sale.
Online Exchanges
We are happy to offer free exchanges on any full-priced item. We believe the fit is an essential part of making a garment perfect. When you receive your item, try it out: if for any reason it’s not perfect, we’ll get you one that is - at no extra cost.
Customs Duties & Taxes
Any customs duties and sales taxes paid on your purchase are non-refundable through The House of Woo. However, you may be able to recover these by contacting your local customs office directly.
In-Store Returns
A receipt/ gift receipt must accompany all in store returns.
Gifts
If you'd like to exchange a gift, the remaining balance will be added to a gift card for future use. For returns, the balance will be returned to the original form of payment.
Privacy
How do I unsubscribe from your email list?
On every email we send, at the bottom of the email is a link to unsubscribe.
Do you have a privacy policy I can read?
We do. Click this link here.
For Further Assistance
tel: 213.687.4800
email: hello@ilovewoo.com
