Refund policy – The House of Woo
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Refund policy

Shipping
All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not immediately available. 

What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.

What about the billing address?
Unfortunately, we're unable to change the billing address once an order has been placed. Please reach out to us at hello@ilovewoo.com with your order number and we will cancel your order and send you an invoice where you can add the correct billing address.

How much is shipping? Do I pay sales tax?
We are offering a special $5.00 standard shipping on your entire order and domestic orders get free shipping on orders $50+ (excluding Hawaii and Alaska.) So stock up! Sales tax varies by state.

Can I ship to multiple addresses?
For every different ship to address you must submit a new order.

Where is my shipment coming from?
All products featured on this website are designed, produced and shipped from Los Angeles, California and Made in the USA.

 

 

Returns

We are happy to refund full-priced items that are in the same condition they were bought in within 10 days of the date it was received. Otherwise, we will gladly accept exchanges or returns for credit for new, unwashed items purchased after the 10 days. We cannot accept exchanges or returns for items after 6 months of the date it was received. Your refund will be credited to the original form of payment used to make the purchase. Underwoo, gift cards, earrings, sealed apothecary, customizable items and sale items are final sale.

Online Returns
For online orders in the U.S., we accept items in new condition with original tags attached for a full refund within 10 days of delivery.

 

Click Account in the upper right hand corner or find it in the side menu if viewing on your phone or device.

1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note.
5. Click Request return to submit your request.
6. Once approved, you will be contacted via email with a pre-paid shipping label and the next steps.
7. Please allow 5 - 7 business days for your return or exchange to be processed once it arrives at our warehouse.

Please email all policy questions or comments to hello@ilovewoo.com.

To begin your return or exchange process please click here.

 
Customs Duties & Taxes:
Any customs duties and sales taxes paid on your purchase are non-refundable through The House of Woo. However, you may be able to recover these by contacting your local customs office directly.
 
In-Store Returns:
A receipt/ gift receipt must accompany all in store returns. 
 

Gifts
If you'd like to exchange a gift, the remaining balance will be added to a gift card for future use. For returns, the balance will be returned to the original form of payment.